NR 504 Week 6 Assignment; The Meso Level Leadership - Care Clinic Improvement Project →
- $9.00
The Meso Level Leadership: Care Clinic Improvement Project
Cooper, Astroth, & Smith (2016) defined patient satisfaction as the patient’s perception on the quality of care in one or more aspects of their hospitalization. The driving force of healthcare organizations since the Affordable Care Act 2010 is to increase patient satisfaction by enhancing patient services and amenities (AHRQ, 2016). Hospitals and private practices lose Medicare and Medicaid reimbursement if patient satisfaction scores reflect patients’ perceptions of poor care. Good patient experience, on the other hand, results in patient retention, patient adherence to treatment, and increased employee satisfaction (AHRQ, 2016; Cooper, Astroth, & Smith, 2016)............................................................................................................................................................................
