BUSI 3007 Knowledge Management

1. Question: Collison and Parcell discuss steps to embed the knowledge management process within organizations. In which of these steps does the team link their efforts to other business processes?
2. Question: Writing a frequently asked questions (FAQ) list based on the knowledge of the expert who is leaving is part of which phase of the knowledge capture process?
3. Question: Collison and Parcell discuss steps to embed the knowledge management process within organizations. In which of these steps is it important to demonstrate a "quick win"?
4. Question: According to Moffett, McAdam, and Parkinson (2004), what does the MeCTIP model show?
5. Question: The stage in the life cycle of communities where connectivity is maintained is:
6. Question: Which of the following is not a part of the holistic model?
7. Question: According to Collison and Parcell, a meeting where people come to share their expertise, knowledge, or insights with a team that has requested help is called ________.
8. Question: The toughest part of the KM process is:
9. Question: The role of a sponsor of a community is to:
10. Question: According to Moffett, McAdam, and Parkinson (2004), why is the MeCTIP model beneficial to KM research?
11. Question: All of the following are common assumptions for why connection tools may not be needed in small organizations EXCEPT:
12. Question: Defining communities is an important part of the knowledge sharing process. Which of the following are stewards of competencies?
13. Question: According to Collison and Parcell, a "river diagram" shows:
14. Question: According to Collison and Parcell, everyone has ____________.
15. Relationship building is a key component of knowledge sharing. It is recommended to ask people to answer which type of questions?
16. Question: According to Collison and Parcell, the real learning in AAR comes when you:
17. Question: According to Moffett, McAdam, and Parkinson (2004), the correct perspective of IT in the KM area should be:
18. Question: According to Collison and Parcell, the acronym AAR means:
19. Question: In order to be most effective, the scope of a knowledge asset must be:
20. Question: An approach used for deciding what knowledge to capture from an individual includes:
21. Question: According to Collison and Parcell, making connections is an important point of sharing knowledge within organizations. The recommended approach is:
22. Question: A useful tool in facilitating connections is:
23. Question: BP's use of knowledge management for health, safety, and environmental performance produced which outcome?
24. Question: Delivery networks provide:
25. Question: According to Moffett, McAdam, and Parkinson (2004), technological tools that are currently classified as KM applications are: