1.       Question: Employee Suggestion Programs:
2.       Question: Major federal law affecting HR primarily addresses:
3.       Question: A "health service [that has] risks [that] outweigh its benefits" is the definition of which of the following terms?
4.       Question: There are some health care provider organizations that have no internal customers.
5.       Question: What is the department manager's role in strategic planning?
6.       Question: Total quality management (TQM), referred to as in health care, became the new paradigm for quality improvement within the U.S. during the 1980s and 1990s.
7.       Question: Under managed care, government and insurers have been forcing providers to operate on less money than they usually feel they need.
8.       Question: Which of the following statements is/are true?
9.       Question: An appropriate objective has just two components: what is to be done and how much is to be done.
10.   Question: Flowcharting is a quality improvement technique used for_____ .
11.   Question: What is the purpose of the planning assumptions in development of the volume forecast?
12.   Question: A vision statement provides a premise that leaders commit to and dramatize to others as a statement of what the organization is and strives to be.
13.   Question: Who first promoted such basic sanitary precautions as washing hands, cleaning surgical tools, providing fresh bed linens, and ensuring hospital wards were clean?
14.   Question: ____defines who is a customer in broad terms, and believes that any person or organization that is on the downstream end of a process is a customer.
15.   Question: What is the purpose of tactical plans?
16.   Question: The majority of hospital patients do not want:
17.   Question: The "failure to provide a service whose benefit is greater than its risk" is the definition of which of the following terms?
18.   Question: Planning is absolutely fundamental as a management function because it logically precedes all of the other management functions.
19.   Question: HR decisions need to be strategic because of:
20.   Question: "To Err Is Human" examined the high rate of medical errors in U.S. hospitals; such errors are due to which of the following?
21.   Question: Strategic plans translate broad strategies into specific objectives and action plans.
22.   Question: An example of a supporting plan that is driven by the strategic plan is:
23.   Question: Excessive employee turnover has significant effects only on the cost of recruiting and placing replacement employees.
24.   Question: Whenever possible, you should give your employees the authority to address and resolve customer complaints.

25. Question: Why is it important to consider innovations in technology in development of the strategic plan?