Refund/Cancellation Policy
Once a purchase has been completed, StudyGuider grants any refunds / cancellation strictly according to the policy specifically stated herein:
If you conclude that your purchase from this website does not meet your requirements, please contact us within 30 days of your purchase. All refund/cancellation requests will be considered on an individual basis. Please complete the steps mentioned below to place a refund;
Step 1: Determine Eligibility
If you wish to place a refund/cancellation for any product purchased directly from this website, we offer a 30-days money back guarantee. Please be sure, refunds are available to the customers who purchased tutorial/product within the last 30 days, as demonstrated by your proof of purchase information. If you have this purchase receipt, please follow the instructions in Step Two.
Step 2: Email Proof of Purchase
When you email us the proof, you must use the email address used during your purchase so that the same can help us verify your identity. All refund/cancellation claim/claims along with purchase receipt/receipts should be forwarded to support@studyguider.com. You must indicate on the e-mail forwarding receipt:
- Name of the Customer
- Customer's address and phone number
- Last 4 digits of the credit/debt card used for purchase
- Order number
- Reason why you are not satisfied with our product
In a situation you are unable to find your purchase receipt; you must provide your contact information and other details so that we can trace your order receipt. The information you send must include the following:
- Customer’s full name
- Email address used during the purchase
- Approximate date of purchase
- Purchased tutorial/product
- Price of the tutorial/product purchased
- Reason for a refund
- The date of purchase must be within the last 30 days. Please E-mail all this information to support@studyguider.com
- An email ‘ll be sent to you notifying whether you are eligible for a refund based on the information you provided.
- If your refund/cancellation request is confirmed, a credit will be issued to your credit/debt card within 2 - 7 business days following confirmation of eligibility.
If you have any questions regarding this policy, please contact at support@studyguider.com