MGT 420 Topic 2 Assignment; Benchmark - West Chester Private School Case Study
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West Chester Private School
The world is an uncertain place with no guarantees of success or even continued success, especially with open system organizations that must be prepared for an external environment crisis at any moment. The West Chester Private School in Phoenix, Arizona was established in 1944by the Chandler and Gilbert families who made the school successful for 70 years with a reputation of being a premier educational institution renown for a safe, family-oriented environment that placed value on the community. In 2014, WCPS was sold to the Educational Management Services (EMS) and in 2018, attempts to expand into California failed due to regulations, however, in 2019 was successful at launching an International Baccalaureate Program (IBP) and plans for an online learning program, though they missed the opportunity (Oke, n.d.). With all its success, WCPS began facing closures, financial setbacks, and loss of support and has led to the discussion of the external environment and open systems, the internal environment and organizational culture, the closing decision and process, the challenge of technology and innovation, management theories, and the plans for future of WCPS will be discussed in this study.
External Environment and Open Systems
West Chester Private School’s organizational environment was supporting, safe, family oriented, and community driven which is the definition of an open system. Open system organizations interact with their external environment with the function of converting inputs such as information, people, technology into other commodities and services (Uhl-Bien, et al., 2021a). However, after the purchase by EMS, WCPS began failing as an open system as it lost communication and trust with the community. It is important for a business of any kind to be transparent and trustworthy to build consumer confidence in the company to be successful as an open system (Trujillo et al., 2021)……..Continue
